Complaints
Misleading Advertising Email Template
Report a product or service that was falsely advertised or did not match its description.
When to use this template
A product I purchased does not match its advertised description.
Example subject line
Product Does Not Match Listing Description — Order #WX5540, Requesting Refund
Tips for writing this email
- Save screenshots or archived links of the original advertisement or product listing
- Clearly describe the difference between what was advertised and what you received
- Include your order number and the date you saw the advertisement
- State whether you want a refund, the product as advertised, or a formal correction of the listing
What to avoid
- Avoid claiming fraud unless you have strong evidence of intentional deception
- Do not delete your purchase confirmation or original ad screenshots — preserve all evidence
- Skip filing regulatory complaints before giving the company a chance to resolve it directly
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Generate This EmailFrequently Asked Questions
Is misleading advertising illegal?
Yes. The FTC Act prohibits deceptive advertising in the United States, and most countries have similar consumer protection laws. If a company refuses to resolve your complaint, you can file a report with the FTC or your local consumer protection agency.
How do I prove a product was falsely advertised?
Screenshot the original product listing, advertisement, or marketing email before it can be changed. Compare it side by side with what you received, documenting specific differences in features, materials, size, or appearance.
Can I get a refund for a falsely advertised product?
Yes. If a product does not match its advertised description, you are entitled to a full refund in most jurisdictions. If the seller refuses, file a dispute with your payment provider and report the listing to the platform.
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