Complaints
Subscription Cancellation Difficulty Email Template
Complain about a service that makes it unreasonably hard to cancel your subscription.
When to use this template
I am unable to cancel my subscription — the process is intentionally difficult.
Example subject line
Cancellation Request — Account user@email.com, Immediate Confirmation Needed
Tips for writing this email
- State your account email, subscription plan, and the date you first attempted to cancel
- Describe each cancellation attempt — what you tried and what happened
- Request written confirmation of cancellation with an effective date
- Mention consumer protection regulations like the FTC's "click-to-cancel" rule if applicable
What to avoid
- Do not simply stop paying without formally requesting cancellation — you may be sent to collections
- Avoid calling the retention line repeatedly if email creates a better paper trail
- Do not agree to a "pause" or discount offer if you genuinely want to cancel
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Generate This EmailFrequently Asked Questions
What do I do if a company makes it impossible to cancel online?
Send a written cancellation request via email and keep a copy. If the company still does not cancel, file a complaint with the FTC or your state attorney general. You can also dispute future charges with your bank.
Can a company keep charging me after I request cancellation?
No. Once you have formally requested cancellation in writing, the company must honor it. If they continue charging, dispute the charges with your bank and file a complaint with consumer protection authorities.
Should I cancel my credit card to stop a subscription charge?
This is a last resort. Canceling your card can affect other recurring payments. Instead, request cancellation in writing, then dispute the specific charges with your bank if the company refuses to stop billing.
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